Last updated: 2026-08-23 · v1.0
Withdrawal Notice
Effective date: 22 August 2026, version 0.1 (draft)
Scope
The statutory right of withdrawal applies to consumers for purchases from Pro Sellers (verified businesses) via the Trademeup platform (B2C distance selling under EU consumer law, as implemented in the Luxembourg Code de la consommation).
Purchases from Private Sellers are excluded from the right of withdrawal, as no contract with a trader is concluded in that case. Listings by Private Sellers are marked accordingly on the Platform ("private sale, no right of withdrawal").
The contractual partner of the purchase contract, and thus the addressee of the withdrawal, is the respective Pro Seller, not Trademeup. The Pro Seller's name and address are displayed in the listing, in the order confirmation and in the order overview. The withdrawal may also be sent to the seller via the Platform's dispute/contact functions; Trademeup will then forward the declaration without undue delay.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods. If you ordered several goods in one order that are delivered separately, the period starts on the day on which you, or a third party indicated by you, acquire physical possession of the last good.
To exercise the right of withdrawal, you must inform the respective Pro Seller (name and address: see listing and order confirmation; contact also possible via the Platform) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, the seller shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered), without undue delay and in any event not later than fourteen days from the day on which the seller is informed about your decision to withdraw from this contract. The reimbursement will be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. The seller may withhold reimbursement until the goods have been received back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to the seller without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods, unless the seller offers otherwise.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Notes on Specific Features of Trading Cards
The right of withdrawal does not lapse merely because you inspected the goods. Please note, however: opening sealed products (e.g. boosters, displays) goes beyond the handling necessary for inspection and may give rise to a substantial compensation claim by the seller for diminished value, as the value of sealed products is largely based on the unopened seal. (Review point for legal counsel: classification of sealed TCG products, in particular whether an exception to the right of withdrawal under Art. L.222-9 Code de la consommation applies, and the treatment of graded cards with a damaged case.)
There is no right of withdrawal for contracts for goods that are not prefabricated and for whose production an individual choice or determination by the consumer is decisive, and in the other cases provided for by law.
Model Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and return it.)
To: [Name of the Pro Seller] [Address of the Pro Seller] [E-mail address of the Pro Seller]
I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ():
- Order number:
- Items:
Ordered on () / received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
Platform operator: TTA Technologies, {{COMPANY_ADDRESS}}, RCS {{RCS_NUMBER}}, VAT {{VAT_NUMBER}}. Trademeup is not a party to the purchase contracts and not itself the addressee of the withdrawal; we assist with forwarding the declaration to the seller.